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Search our knowledge base or browse frequently asked questions for quick answers.

General & Usage

Is ImageEdit really free to use?

Yes! Our core tools (Compress, Resize, Crop, most Converters) are completely free with no registration required. We offer a **Pro subscription** for power users which includes unlimited usage, faster processing, and no ads. See our Pricing Page for details.

Is my data safe and private?

Absolutely. We prioritize your privacy. All uploaded images are automatically deleted from our servers **within one hour** after processing. We do not store or share your files.

What image formats are supported?

We support all major image formats, including:

  • **Raster:** JPG/JPEG, PNG, GIF, WEBP, HEIC (via converter), BMP, TIFF.
  • **Vector (Limited):** SVG (for conversion from image only).

Tool Specific Help

How does the 'Compress Image' tool work?

Our compression tool uses smart algorithms to reduce file size without a noticeable loss in visual quality. You can choose a **lossy** or **lossless** compression method. Lossy methods generally yield a smaller file size.

Why is the background removal tool not working perfectly?

Background removal is complex and works best on images where the subject has clear, sharp edges and good contrast with the background. For challenging images (e.g., blurry edges, complex hair), manual touch-up is usually required, which is available in our **Photo Editor** tool.

How can I convert HEIC files?

Use our dedicated HEIC to JPG Converter. Simply upload your HEIC file, and our tool will automatically convert it to the universally compatible JPG format.

Account & Billing

How do I cancel my Pro subscription?

You can cancel your subscription at any time by logging into your account, navigating to the **Settings** page, and selecting "Manage Subscription." You will retain Pro access until the end of your current billing cycle.

What payment methods are accepted?

We accept all major credit cards (Visa, MasterCard, Amex) and PayPal for all Pro subscriptions.

Can't find your answer? Contact Support or Report a Bug.